技术支持 Support

这是关了么？的官方技术支持页面。遇到“我到底关没关”的焦虑别硬扛，按下面步骤排查，不行就来找我。 This is the official support page for Did You Close the Door?. If you run into issues, follow the steps below, and contact us if needed.

联系支持 Contact

邮箱：support@superminigame.com Email: support@superminigame.com

建议附上：机型 / 系统版本 / 发生时间 / 截图或录屏 Please include: device model, OS version, time, screenshots/screen recording

数据删除 Delete Data

记录默认只保存在本机。你可以在 App 内清空记录；或者直接卸载 App，所有本地数据将随之删除。

Records are stored on-device by default. You can delete records inside the app, or uninstall the app to remove local data.

常见问题（FAQ） FAQ

相机拍不了 / 黑屏：检查系统「设置 → 隐私与安全性 → 相机」是否允许；Android 需要授予相机权限。 Camera not working / black screen: check OS permissions for Camera; on Android, grant camera permission.
地点不显示：检查定位权限是否允许“使用期间”；室内/地库定位可能偏差较大，属于系统能力限制。 Location missing: allow “While Using” location permission; indoor accuracy depends on the OS.
通知/推送不生效：先确认系统通知权限开启；另外 Expo Go 对某些通知能力有限，建议用开发构建（Dev Build）或内测包验证。 Notifications not working: ensure notification permission is enabled. Expo Go has limitations; use a Dev Build or a preview build to verify.
应用锁弹窗反复出现：请升级到最新版本；若仍复现，请发邮件并附上录屏。 App Lock prompt repeats: update to the latest version. If it persists, contact support with a screen recording.
分享到微信提示“不支持分享功能”：微信对系统分享兼容性较挑剔。App 会生成一张分享海报图片再分享，兼容性更好。 WeChat says “sharing not supported”: WeChat can be picky with system share sheets. The app shares a generated poster image for better compatibility.

关于隐私 About Privacy

我们尽量做到“你不信云，也能安心用”：记录与照片默认存本机，不需要注册账号。详细条款见《隐私政策》。

We are offline-first: records and photos stay on-device by default, with no account required. See the Privacy Policy for details.